Dental Consultancy

 

DENTAL CONSULTANCY – MY STORY

I support dental practices, teams, and leaders across the UK and Ireland with practical coaching, mentoring, and training that delivers real, measurable results.

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MY JOURNEY IN DENTISTRY

In 2026, I am proud to be celebrating 25 years in dentistry and I can honestly say my passion for this industry continues to grow every single day.

My journey began in October 2000, when I joined Boots Dentalcare as a Practice Manager in Birmingham. At the time, I had no idea that one interview would shape the rest of my career.

Since then, I have dedicated my career to understanding every aspect of dental practice life, from leadership and team development to patient experience and communication.

Because I’ve been exactly where you are.

BUILDING STRONG FOUNDATIONS

 

In 2005, I joined JM Dentalcare as Practice Manager, where my career developed significantly.

During this time, I:

  • Implemented Treatment Coordination from scratch
  • Built and developed a dedicated TCO space
  • Strengthened my expertise in patient communication and case acceptance

In 2009, I qualified as a Dental Nurse and gained my GDC registration, something I remain incredibly proud of, as it strengthened my clinical understanding alongside my leadership role.

 

PASSION FOR PATIENT EXPERIENCE

I have always been passionate about the patient journey.

There is a real “buzz” in building relationships with patients, helping them feel confident, informed, and supported in their decisions.

I strongly believe:

  • The reception team is the powerhouse of the practice
  • Communication drives performance and growth
  • The patient experience starts at the front desk

 

CONSULTANCY & REAL-WORLD EXPERIENCE

In 2012, I began working as a Business Consultant alongside Laura Horton with Horton Consulting and Practice Plan.

Until 2016, I worked both in practice and as a consultant, which gave me a unique perspective of both operational and strategic challenges.

In 2016, I moved into consultancy full-time, delivering training, coaching, and presentations across the UK and Ireland.

 

WHY I RETURNED TO PRACTICE

In 2020, everything changed.

I made the decision to return to practice because I believed that to truly support teams, I needed to experience the challenges first-hand.

In 2021, I joined Highfield Dental Clinic in Edgbaston Birmingham where I remained for 2 and half years:

  • Patient Experience Manager
  • HR & Complaints Manager

This experience reinforced everything I believe about leadership, communication, and team support.

 

NEW BEGINNINGS

 

In 2022, my husband Colin and I relocated to Norfolk to start a new chapter of our lives.

Since 2021, through New Beginnings, I have been supporting practices across the UK and Ireland through:

  • Coaching and mentoring
  • Membership programmes
  • Team training and development
  • Leadership support for Practice Owners and Managers

    If you have read this far, you will know I genuinely care about the people and practices I work with.

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HOW I CAN SUPPORT YOU

Practical, tailored support to help you grow your practice, develop your team, and improve your patient journey.

If you are looking for:

  • A trusted sounding board
  • Honest, practical advice
  • Support from someone who understands practice life

Then I would love to hear your story.

 

READY TO EXPLORE WORKING TOGETHER?

The best place to start is a relaxed conversation so we can get to know each other and your business.

Book your complimentary call today

[email protected]
07885 483937

 

Testimonial from James and Martine Graham (JM Dentalcare) 

We have known Michael for 16 years in the capacity of a practice manager and as a business consultant. During this time we have found his qualities to bring positive outcomes to our practice.

He has a passion and desire to help practices and their teams , and our experience was nothing but positive. `He is an exceptional trainer, and was instrumental in the initiation and implementation of our treatment co-ordination process which significantly added to our top line. He has a keen business mind, and worked on the expenses, and the two things together made our gross income and profit margin increase every year that he was involved with us, without exception. That included the period of recession in 2008 due to the global financial crisis.

Michael is knowledgeable, reliable and is extremely trustworthy. The last point was incredibly important as he guided us through the extremely difficult process of dealing with a team dishonesty issue.

On the basis of the attractive practice that he created, we sold the business to a corporate body, and it is only this fact that stops us employing him, as we no longer are responsible fo hiring staff.

He has a particular gift of being able to listen to an issue or worry that you may have, analysing it and coming back with an answer, that you know has come from a position of integrity and knowledge. Coupled with that, Michael has an innate ability to read the individual members of the team and adapt his approach in order to optimise their performance.

If you are looking to improve your practice environment, increase your financials, and enjoy coming to work, then I would thoroughly recommend him in your business .

Dr James and Dr Martine Graham